Walmart Beauty Box FAQ

Q: How long does it take to receive my Beauty Box?

A: It generally takes 5 – 10 Business days from the date you receive your shipping confirmation.

Q: What does it mean to be on the Reservation List for my Beauty Box?

A: If your subscription confirmation email stated that you are on the Reservation List, then that means we have sold out of the current Beauty Box, and you will receive the next seasonal Beauty Box as soon as it becomes available. Your account will not be charged until the box is available and being prepared to be shipped to your address.

Q: Where can I get the tracking number for my Beauty Box?

A: Order information and USPS tracking is available on the 'Orders' tab of your subscription box. The USPS tracking # will also be included in the confirmation email when your Box is shipped.

Q: I did not receive a shipping confirmation email, how do I know that my Beauty Box was shipped?

A: If you did not receive a shipping confirmation email, please check the status of your order on the 'Orders' tab of your subscription box. Additionally, you can contact our Customer Care team and we will retrieve your USPS tracking #.

Q: Why did I receive a $5 charge on my credit/debit card from BrandShare?

A: BrandShare is the trusted Walmart partner for the Walmart Beauty Box. This information could be found in your order subscription confirmation email.

Q: What if I can’t login to my Beauty Box account, how can I update my account?

A: If you are having any issues logging in to your account or can’t remember your password, you can reset your password and a new password will be sent to your email address.

Q: How do I cancel my Beauty Box subscription?

A: To cancel your Beauty Box subscription simply login to your account at On your account page, view My Subscriptions near the bottom of the page, then click “cancel subscription” and follow the quick easy steps.

Q: How can I order a Walmart Beauty Box Gift Subscription for a friend or family member?

A: The gift subscriptions consist of one prepaid year of Beauty Boxes ($20 in total). Once purchased, your gift recipient will receive an email allowing them to create their account and redeem their yearly subscription.

Q: How do I change my Shipping Information?

A: To change the shipping address for your subscription(s), simply login to your account at and visit My Subscriptions in your account where you can update your shipping address. Please note that your shipping address for your Beauty Box must be updated in My Subscriptions. 

Q: Can I get a refund for my box?

A: We do not offer refunds for the Walmart Beauty Box. If your Beauty Box is missing or arrives with damaged product(s) please contact our Customer Care team for help.

Q: What is the Limited-Edition Award-Worthy Beauty Box?

A: The Award-Worthy Beauty box is a one time box that is available for $5 while supplies last. We teamed up with INSTYLE® to bring you a handpicked selection of products that’ll make you look and feel like a celeb.

Each box contains:

Secret Clinical Strength Antiperspirant and Deodorant Soft Solid, Light & Fresh, 0.5oz, Pantene Pro-V Sheer Volume Foam Conditioner, 1.4oz, Olay Regenerist Whip Face Moisturizer, 0.5oz, Crest® 3D White® Whitening Therapy Enamel Care Toothpaste, 0.85oz, Olay Cleansing Infusion Body Wash, 1.7oz, FOUND BRIGHTENING Coconut Sheet Mask, 1 Single Use Mask & A special $15 offer from INSTYLE®

For further questions, please contact our Customer Care team!